Yes, please see our range of IPerVoice and Urmet Villa IP Kits intercoms.

Yes, our intercom access control and CCTV systems are all GPON ready. Our systems have previously been used with LBNCo, Opticomm, CFN, Open Networks, TPG and Fibrecorp networks to name a few.

Yes we do. Please contact us for more information.

Most of our products can be used in the commercial space, including intercoms for pedestrian and vehicle entries, and cameras integrated into third party systems. Our range of CASTEL intercom systems in particular, are designed specifically for the commercial market. Please contact us for more information.

Each model has a different way of activating and deactivating the ringer. Please email us with a photo of your handset and we will come back to you with instructions.

Our sister company, Epsilon Security, is always on hand to provide support service to ensure that our products continue to perform well. We also have certified service agents in each state which may be able to assist you. Please see our Contact Us page for details for Epsilon Security or call 1300 280 122.

Please speak to your building manager or email us and we will respond as soon as possible.

It is our understanding that most systems require that you use like to like products from the same brand. As there are currently no generic parts for intercoms, we often suggest that when replacing items on an intercom system that you use same brand of products. Urmet does make a universal audio handset that can replace another audio system on traditional intercoms (analogue 4+n systems and 1+1 systems). If you require an intercom replacement, please email us a photo of your handset and entry panel and we would be more than happy to assist you.

Usually yes. It is often possible to reuse the existing wiring and install a new video system. Our 2VOICE video intercom system is Urmet’s 2WIRE intercom solution for multi-residential buildings. If you have any questions or would like a quote, please email us and we will be happy to assist you.

Usually yes but this depends on the upgrade system you require. A full IP system for instance, would require newer computer type cabling (CATEGORY 5/6 Cable) or a fibre network that we can link to. Please contact us and we will be happy to discuss your requirements with you.

Currently call diversion is available for IPervoice systems and 2VOICE Systems. What system do you have? Ask your building manager or email us at sales@urmet.com.au with a photo of your apartment station and front entry panel and we will be able to let you know whether your system is compatible and how we may be able to assist you.

Please contact your managing agent, strata manager or building manager to order additional swipes.

Sometimes it may be that the lens is dirty and the solution is as simple as cleaning a pair of glasses. Other times, it is because the system is old and analogue technology. In all situations, our sister company Epsilon Security, is always on hand to provide support service to ensure that our products continue to perform well. We also have certified service agents in each state which may be able to assist you. Please see our Contact Us page for details for Epsilon Security who you may call to take a look at your system and provide you with a quote for service or replacement.